KVKK
Clarification Text on the Protection and Processing of Personal Data
As ASTEKFRESH, we are committed to ensuring the highest level of security to protect your personal data, which is collected, stored, and processed in accordance with applicable laws. We place utmost importance on protecting your privacy.
This clarification is provided in accordance with Article 10 of the Personal Data Protection Law No. 6698 (“KVKK”) and aims to transparently inform you, as a data subject, about how your personal data is collected, the purposes for which it is processed, to whom it may be transferred, the legal reasons for such processing, and your legal rights.
Within the scope of the Personal Data Protection Law No. 6698, your personal data is collected and processed by ASTEKFRESH, acting as the data controller, as described below.
Your personal data may be processed for the following purposes:
To offer and improve our products and services,
To fulfill contractual obligations and manage order, delivery, and payment processes,
To carry out customer satisfaction surveys, handle complaints, and manage feedback,
To communicate promotional offers, campaigns, and other marketing communications,
To comply with legal obligations and respond to requests from official authorities,
To manage our internal processes, analysis, reporting, and business strategy development,
To ensure legal, financial, and operational compliance in accordance with the law.
The data categories include identity information, contact details, customer records, transaction data, financial data, legal and compliance information, and marketing information.
Your personal data may be transferred, within the limits of the purposes mentioned above, to the following parties:
Legally authorized public institutions and organizations,
Our business partners and service providers who support operational processes (e.g., logistics, IT, consultancy),
Legal, tax, or auditing firms for compliance with obligations,
Cargo companies for delivery of goods.
Transfers are made in full compliance with the provisions of the KVKK.
Your personal data may be collected through automated or non-automated means, including:
Our website, mobile applications, customer service channels, social media platforms,
Written documents, email, phone communication, or in-person interactions.
The legal grounds for processing personal data are:
Explicit consent,
Where required by law,
Processing necessary for the performance of a contract,
Processing necessary to fulfill legal obligations,
Processing necessary for the establishment, use, or protection of a legal right,
Processing necessary for the legitimate interests of ASTEKFRESH, provided it does not infringe on your fundamental rights and freedoms,
Data that is made public by the data subject.
As a personal data subject, you have the right to:
Learn whether your personal data is being processed,
Request information regarding the processing of your personal data,
Learn the purpose of processing and whether it is being used accordingly,
Know the third parties to whom your data is transferred,
Request correction if your personal data is incomplete or incorrect,
Request deletion or destruction of your personal data under certain legal conditions,
Object to data processing that causes a negative result for you,
Request compensation for damages arising from unlawful data processing.
You may submit your requests regarding these rights in writing to our official address or by sending an email to [email protected] or by calling our customer service at +90 544 437 4092. Applications must include your identity information and any documents related to your request. Incomplete applications may result in delays or the inability to fulfill the request.